Eleven2 VPS Review & Rating

Eleven2 VPS Review & Rating

2
Feb 6, 2015

In 2003, two designers started the story of Eleven2 at Houston, Texas. After 12-year growth, the company has hosted over 100,000 websites with servers located in four places worldwide.

The company attaches great attention to customer support and hosting reliability. Like many of its competitors, the company provides web hosting services including shared hosting, VPS, reseller hosting and dedicated servers.

This review focuses on its VPS service. First of all, there is a rating table for your general understanding of Eleven2. Details about their price, feature, performance and support will be presented below.

Eleven2
Eleven2 Review

  • Reputation
    rating 2 of 5
  • Price
    rating 1.5 of 5
  • Feature
    rating 2.5of 5
  • Performance
    rating 2 of 5
  • Support
    rating1.5 of 5

Price

For VPS service, Eleven2 has three options, namely VS-100, VS-200 and VS-300. And the company rates them at $49/mo, $99/mo and $149/mo respectively. Comparing to other VPS providers, Eleven2 charges far more expensive. Even for their primary plan, you need to pay a high price at $49/mo which is nearly 50% higher than the average price that some industry-leading companies charge. Even worse, there is no discount available recently.

In addition, the company promises 60 days money back. Thus, you can apply for refund if you decide to cancel your VPS hosting service. By the way, you can purchase any service via credit card, check and PayPal.

Feature

Features are crucial for VPS hosting service, so it is the focus when people choose a hosting provider. In order to gain customers’ favor, every company would spare no efforts to improve their hosting features. And there is also no exception for Eleven2. Thus, we have listed some major features below for your references.

Feature VS-100 VS-200 VS-300
Memory 1GB 2GB 3GB
Storage 120GB 240GB 360GB
Bandwidth 1TB 2TB 3TB
Sub Domains Yes Yes Yes
FTP Access Yes Yes Yes
MySQL Databases Yes Yes Yes
Email Accounts Yes Yes Yes
Control Panel cPanel, WHM cPanel, WHM cPanel, WHM

Features above are all we have. And for certain features such as sub domains and MySQL databases, there is no detailed data. And no information about domains can be found from their website.

Judging by listed features, the company performs poorly under such high price. For example, for their primary plan with the price at $49/mo, Eleven2 only provides 1TB bandwidth and 1GB memory, which would be potential limitations for further development.

Performance

PerformanceThe company emphasizes on their reliability and they promise 99.9% uptime. However, statistics show the opposite. Since 2009, the company has had 13 outages and 7 serious outages with the longest duration time at over 8 hours. Such bad outages would definitely influence their customers’ business. In fact, there are a lot of users complaining that their emails and websites are constantly down.

As for its VPS speed, the company has built their own Elite series servers powered by dual hexa-core xeon e5-2620 processors. Besides, they use ACT technology to improve webpage loading speed. For good network connections, they use 100% Cisco network. Generally speaking, the speed for their VPS service is ok, but the server response is not satisfactory

Therefore, the company needs to check a lot about their servers and take measures to do with customer complaints so as to practice their promise and gain good reputation.

Support

SupportEleven2 provides 24×7 US-based support via live chat, phone and email. Also, there is additional information available at their knowledgebase. You can also visit their hosting forum and videos at your needs.

However, according to user feedbacks, Eleven2 is getting worse in customer support. The major problem is about their live chat. Often, you have to wait in queue, which would sometimes take hours to have a support representative. And sometimes, their live chat is offline. Thus, it is really time-consuming to get some answers.

Conclusion

After overall consideration, Eelven2 charges above the industry average price but their performance is relatively poor. In addition to that, for its weaknesses in feature and support, the company cannot stand out either. Therefore, we recommend some companies which have better performance, more economical price and customer-friendly support.