HostNine Review on Cloud VPS Hosting

HostNine Review on Cloud VPS Hosting

2.5
Jun 17, 2015

Having been in this field for nearly ten years, HostNine keeps on a mission to do things better. This company binds itself to provide webmasters with quality VPS hosting service in the best value. The responsive technical support helps out with any requests in real time. However, a collection of negative evaluations overthrow such self-assessment.

The mixed reviews make it hard to decide whether this company is worth going. That’s why we carry out this HostNine review, which is about the merits and deficiencies of HostNine Cloud VPS hosting.

Why Choose HostNine?

With nearly ten-year hosting experience, HostNine knows fairly well about the preference of webmasters thereby making progress continuously. As for VPS hosting, this company spares no effort to guarantee service reliability, quality and affordability. Check more details as below.

Guaranteed Uptime

HostNine assures webmasters that 99.9% is guaranteed and figures this promise into the Terms and Conditions. Once experiencing less than 99.9% uptime, site owners are allowed to submit a request to support team and then get a credit according to the duration of downtime. On the basis of a set of statistics collected since 2006, we find that HostNine keeps its promise and achieves 99.99% uptime.

HostNine Uptime Record

About 8 outages occurred during the monitoring, among which the longest duration of time is 65 minutes. That happened in 2006. After a prolonged improvement on infrastructures and monitoring, HostNine gets ahead at uptime guarantee. Check the evidence as below.

Uptime Outages

World-class Network

HostNine utilizes rock-solid data center network, covering 3 continents worldwide. In this way, the website hosted in Asia, Europe, US or Netherlands are delivered the high level of reliability and fast network speed. This company enables webmasters to select the most suitable location to host their sites so as to get the largest benefits of the network.

Various VPS Hosting Solutions with Best Value

The HostNine VPS hosting is further graded into 7 levels, regularly starting at $30/mo. If there is need to register a new domain on HostNine, webmasters are required to pay an extra $15 per year. However, for the 12/24/36-month billing cycle, the domain registration is free of charge and a special 16% discount makes the price down to $25/mo.

For the need of switching one solution to another, HostNine works it out at no charge. Besides, some add-ons, like what are shown as below, enable more possibilities for each package.

  • Priority Support: $15/mo
  • Softaculous for cPanel: $3/mo
  • ID Protection: $7
  • Ksplice: $3/mo

Server Resources

Each VPS hosting solution of HostNine is fully managed and customizable. A list of operating systems is available for webmasters to select one at random, including CentOS, Ubuntu, Debian, Windows 2008R2, etc. The Cloud-based hardware nodes are supported by dual Intel Xeon Hex (6) Core processor. Sufficient SSD disk space and bandwidth are included in all plans. Check more details in the following table.

Feature Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7
CPU 2×2.5Ghz 2×2.5Ghz 4×2.5Ghz 4×2.5Ghz 6×2.5Ghz 8×2.5Ghz 8×2.5Ghz
RAM 2GB 3GB 4GB 5GB 6GB 8GB 10GB
SSD Space 30GB 45GB 60GB 75GB 90GB 120GB 150GB
Bandwidth 1000GB 1500GB 2000GB 2500GB 3000GB 4000GB 5000GB
IPs 2 2 2 2 2 2 2
cPanel Yes Yes Yes Yes Yes Yes Yes
Price $30/mo $45/mo $60/mo $75/mo $90/mo $120/mo $150/mo

In addition, HostNine also attaches great importance to date security by means of an in-house backup system. A remote backup protects all data around-the-clock and makes it possible to restore data in an effective way.

Poor Technical Support Has Disappointed Most Customers

As for HostNine technical support, that’s a real let-down. With a collection of reviews to this company, we find that most customers think highly of its hosting affordability, reliability and performance exactly as what we’ve mentioned above. However, they give negative evaluation for HostNine on account of poor technical support.

Technical Support Customer Reviews

HostNine enables three communication channels, including toll-free phone, email and live chat. The phone is available from 9am to 5:30pm (EST), Monday to Friday while the other two channels are online 24 hours a day, 7 days a week. When we try to seek advice from the support staff via live chat, we get a reply as below. In fact, no one has the patience to wait nearly an hour for an answer, especially in case of an emergency.

HostNine Live Chat

And then, we send our request via support email and receive a reply a few hours later. The technical support is unresponsive indeed.

Final Thoughts

Since a great technical support reassures customers and settles a matter in time, HostNine performs far from satisfying. That’s an imperfection of this company. However, there are some other VPS hosting providers offering trust-worthy VPS hosting services along with great support, as the following recommendations.