JumpLine Review on VPS Hosting Service

JumpLine Review on VPS Hosting Service

Nov 24, 2015

Founded since the year of 1997, JumpLine is a privately owned hosting provider with headquarter located in Columbus, Ohio. With more than 15 years of growing, this web host now offers their hosting service to more than 150,000 websites all over the world.

Besides their main product of shared web hosting, they also offer the VPS hosting solution to give you the full control over your virtually owned private server, with which you can get the access to the operating system, deploy and install your preferred applications, restart the virtual server machine and many more.

In the following, we are going to make a JumpLine review on their VPS hosting solution, based on the aspects of package charges, feature offerings, technical support, page loading speed and uptime. The below table demonstrates our editorial rating on their service. To summarize, we do not recommend this hosting provider.

JumpLine VPS Review

  • Reputation
    rating 2 of 5
  • Features
    rating 2.5 of 5
  • Speed
    rating 2.5 of 5
  • Reliability
    rating 3.5 of 5
  • Support
    rating 2 of 5
  • Price

General Information about JumpLine VPS Hosting

Before starting everything, we firstly would like to introduce the general information of their VPS hosting packages.

JumpLine offers three VPS hosting plans in total, which are named as VPS-512, VPS-1024 and VPS-2048. To get them, you can choose to purchase with the monthly billing or the quarterly billing.

  • Monthly Billing – These three packages are charged at the prices of $30.95/mo, $41.25/mo and $51.65/mo.
  • Quarterly Billing – You can enjoy a 50% discount at present and purchase at the prices of $15.51/mo, $20.62/mo and $25.79/mo.

As for the server resources of each plan, you can check the detailed information in the following.

  • VPS-512 allocates 30 GB of storage space, 300 GB of monthly data transfer, 2 IP addresses and 512 MB of RAM.
  • VPS-1024 allocates 40 GB of storage space, 400 GB of monthly data transfer, 2 IP addresses and 1024 MB of RAM.
  • VPS-2048 allocates 50 GB of storage space, 500 GB of monthly data transfer, 2 IP addresses and 2048 MB of RAM.

JumpLine VPS Packages

The Pros Aspects of JumpLine VPS Hosting

To be frank, based on our personal trying with this hosting provider and the feedbacks we have collected from their real customers, this web host has done nothing good expect the budget-friendliness of hosting packages and the multiple options of operating systems available.

As compared with many other VPS hosting providers, JumpLine is undoubtedly low-charging, pricing their packages starting at $15.51/mo only.

Besides, while the majority of web hosts only support the CentOS as the operating system, this company also allows the choices of Ubuntu and Debian.

The Cons Aspects of JumpLine VPS Hosting

We conclude the drawbacks of their VPS hosting in 4 aspects mainly – the limited offerings of hosting features, unsatisfactory hosting reliability, slow page loading and poor technical support. Also, there are some minor cons points that will be showcased as below.

The Limited Allocation of Hosting Features

Frankly speaking, the VPS hosting of JumpLine is feature limited. After going through the feature page, we cannot find the offerings of free domains, advertising credits, spam protection, SSL certificate, Secure Shell, guaranteed resources, free backup service and many other features offered by the majority of VPS hosting providers.

In addition, this web host only offers the 30 days money back guarantee. If you cancel your account after the initial 30 days of registration, you cannot ask for the pro-rated refund.

Unsatisfactory Hosting Reliability

As the reliability is the key aspect for evaluating the quality of the VPS hosting, we have done three tasks to test this aspect.

  • Collect the reviews of real customers, for their words are the most convincing evidence to prove whether this is a reliable VPS hosting provider or not.
  • Start the real-world monitoring by utilizing our sample blog site and the online tool of Uptime Robot.
  • Check the information of their web servers and data centers, for they have a huge impact on the hosting reliability.

As for customer feedbacks, we have found a lot of complaints about the frequent downtimes. In the following, we have showcased a few typical ones.

JumpLine Uptime Feedbacks

As for our monitoring result, this company achieves a 99.77% uptime on average for the past months. Comparing with many other VPS hosting providers we have monitored since now, this track record is not satisfactory.

JumpLine Uptime

In addition to these two tasks, we also have checked their selection of server machines and facilities of data centers. Here, we have found that they adopt the quality DELL servers with the PowerEdge hardware, and locate these servers at multiple data centers for proper running. Nothing special is available for improving the hosting reliability.

Slow Page Loading Speed

As for the testing result of their hosting speed, we are still not satisfied. During the monitoring periods, our sample site hosted with them requires at least 600 ms to respond each server request. Sometimes, the server response time even exceeds 900 ms.

JumpLine Speed

Unlike many other great web hosts that adopt some advanced technologies to better improve their hosting performance, JumpLine fails to do this. To be frank, the solid state drives, content delivery network and some caching tools are critical for the blazing hosting speed, but none of them are offered by this hosting provider.

Poor Technical Support

JumpLine claims to offer the top-notch technical support for customers that can be asked at anytime you want. However, the truth is just contrary. As compared with the majority of web hosts we have tried and have reviewed, the support service of this company really touches the bottom line.

Once we are in trouble, we cannot get an instant help by dialing a toll-free phone number. What we can do is to choose the live chat support that is only available from Monday to Friday and from 9 AM to 6 PM EST, or to submit a ticket that always takes hours to give us a response.

Even, their support representatives can only resolve the common issues of web hosting. Once we inquire about some technical problems of virtual private servers, we can hardly get the useful response.

Besides, this hosting provider also offers a knowledge base for you to learn something. However, the truth is that there are only a few useful tutorials that can give you an in-depth learning.

Other Downsides

This web host offers the Virtuozzo control panel by default, but if you want to use the cPanel and WHM control panel, you have to pay extra $15 for each month.

Besides, instead of providing the backup service for free, this hosting company charges you additional $30/mo for the 30-day backups.


According to this review, we can conclude that JumpLine is not a worth-trying option for the VPS hosting solution. It is true that this hosting provider sets the budget-friendly hosting charge to ease the financial burden for their customers. However, the cheap rate is achieved by sacrificing the quality of hosting service. With them, you can hardly get a good uptime track record, the fast page loading speed and the truly helpful technical support service. Even, your allocation of hosting features is quite limited.

In this case, if you are looking for a top-quality VPS hosting, we highly recommend you to forgo JumpLine, but to have a try on BlueHost, JustHost and InMotion Hosting. These companies achieve the same level of affordable charging as JumpLine, but are much better than JumpLine when it comes to the hosting quality.