UltraHosting Review for VPS Hosting Solution

UltraHosting Review for VPS Hosting Solution

Mar 13, 2016

As a North American hosting provider, UltraHosting steps into this industry since the year of 1983. With more than 30 years of experiences, this web host now can be regarded as a specialist in VPS hosting solution, coming with more than 150 employees and over 200 technical certifications from some major vendors selling advanced software and hardware.

It seems that you can get a great virtual private hosting from this web host due to their rich hosting experiences. However, the truth is simply on the contrary. After searching for the reviews and feedbacks from Google and some of their real customers, we have found a lot of complaints concerning about their support, hosting speed and many more. In this case, we decide to try their service personally and to figure out whether their VPS hosting is worth trying or not. Based on the final result of this comprehensive UltraHosting review, we highly recommend you to try some better options over this hosting provider.

UltraHosting VPS Review

  • Reputation
    rating 3 of 5
  • Features
    rating 3.5 of 5
  • Speed
    rating 3 of 5
  • Reliability
    rating 3 of 5
  • Support
    rating 2 of 5
  • Price

The Pros of UltraHosting VPS Hosting Solution

We have to admit that UltraHosting is one of the most professional VPS hosting providers we have ever reviewed, offering a wide variety of hosting plans so that you can choose the most suitable one based on your requirements of server resources, operating systems, control panels and many more. In addition, with this kind of flexibility and fully customizable options, you can upgrade your plan with the growth of your website or online business.

In addition, although this web host now receives a lot of negative feedbacks online, we can rarely find some complaints about their hosting reliability. Even, based on our personal monitoring, this web host achieves a relatively satisfactory uptime result.

A Wide Variety of VPS Hosting Plans

This hosting provider mainly categorizes their VPS hosting into three groups, which include Linux VPS, Windows VPS and Windows Forex VPS. Each of these groups has at least 4 packages that are coming with different allocations of server resources and add-on features, resulting in enough freedom to cater for different hosting needs.

  • Linux Virtuozzo VPS – If you are looking for the Linux operating system, there are 6 plans for you to choose, ensuring at least 256 MB of memory, 200 GB of bandwidth per month, 5 GB of disk space, a dedicated IP address, optional choice between cPanel 11 and Plesk 9.0, SSH access and many more. As for the monthly charge, it starts from $17.95/mo.
  • Windows Virtuozzo VPS – There are 5 plans for Windows VPS hosting solution, which are coming with almost the same level of server resources as the Linux based plans, such as at least 200 GB of monthly bandwidth, 5 GB of disk storage and 384 MB of memory. In addition, you can get 2 remote desktop connections and the allowance of DNS hosting. The hosting charge starts from $24.95/mo.
  • Windows Forex VPS – This group of hosting solution is designed for MT4 based platforms, coming with the similar plans of Windows Virtuozzo VPS hosting, along with the Forex ready features, full access from any Linux, Mac or Windows PC, freedom for remote reboots and server resource isolation technology. The hosting price also starts at $24.95/mo.

To be frank, the VPS hosting offered by this web host is surely budget-friendly. As for the feature offering, they cannot be as competitive as the leading options like BlueHost, but is rich enough to meet the industry standard.

No Frequent Downtime

To test this aspect, we have started the real-world monitoring to test the online availability and accessibility of our sample site hosted with them for more than 3 months. According to the statistics recorded by Uptime Robot, we have found that this web host achieves a 99.69% uptime during the testing period, along with a single downtime that lasts for 35 minutes in the midnight.

UltraHosting Uptime

To be frank, this kind of result is surely good, but is not as extraordinary as that achieved by some other web hosts we have monitored. In addition, the downtime frequency is relatively satisfactory, but the lasting period is somewhat long.

The Cons of UltraHosting VPS Hosting Solution

As for the drawbacks of UltraHosting VPS hosting service, we have concluded several aspects based on real customer reviews and the personal experiences of our reviewers.

Suitable for Advanced Webmasters Only

Without doubt, UltraHosting offers affordable VPS hosting. However, the service is only suitable for some experienced webmasters or developers who have enough knowledge for server configurations and maintenance. If you are the common webmasters who do not know how to install the operating system, install control panel, reboot the server machine, carry out the security patches and many more, you’d better forgo this option due to the lack of managed VPS hosting.

Note that you can ask for the managed service personally, but the charge is much higher than the industry standard.

Unstable Hosting Performance

In fact, this is the common concern for the majority of UltraHosting customers. Locating their quality web servers at a self-built data center coming with more than 70,000 square feet of office and raised floor, this web host claims to ensure the stable and fast hosting performance. However, according to our personal testing, there are always some spikes occurring for server response, doubling or even tripling the usual time consumption to respond each server request.

UltraHosting Speed

No Money Back Guarantee

This is the major drawback of this hosting provider. As the majority of web hosts offer at least 30 days money back guarantee, this company allows no refund, neither full refund nor the pro-rated refund. In this case, you might suffer the money loss if you are not satisfied with the VPS hosting offered by UltraHosting.

Limited Payment Options

For the sake of payment convenience, many web hosts allow multiple payment channels such as PayPal, Skrill, AstroPay Card, Sofort, Bank Wire and some others. This hosting provider, however, only allows payment to be made using credit cards including Visa, Mastercard and American Express.

No Instant Provisioning

In fact, instant provisioning can be viewed as a critical guarantee for almost all the quality hosting providers. It ensures that you can get up and run your VPS solutions within seconds right after you finish the order process, without the need to wait for hours or even days.

UltraHosting, however, does not ensure this guarantee and receives a lot of complaints about their server setup speed such as the following example.

UltraHosting Complaints

Poor Technical Support

To frank, our reviewers are not satisfied with the technical support offered by UltraHosting due to the slow response speed and the poor answers and resolutions provided by their support representatives. In addition, although they claim to offer the phone support and the live chat support, it seems that only their ticket system works out.

As researched online, there are a large number of customers complaining about their support service.

Summary – UltraHosting is Not Recommended

Based on our personal reviews and online surveys, we do not think UltraHosting is a good VPS hosting provider to choose. With it, you cannot be ensured with the fast and stable hosting, responsive support service, instant server setup and risk-free money back guarantee. Especially, if you are a newbie who do not know any server-side knowledge, this web host is not your option.

In the following, we have showcased the top 3 best VPS hosting companies that have been trusted by massive users. You can have a look at them and pick one based on your ultimate hosting requirements.