VexxHost Review & Rating

VexxHost Review & Rating

1.5
Apr 7, 2015

VexxHost was founded in 2006 with headquarters in Montreal, Canada. Unlike other hosting companies, the company only provides cloud services. Therefore, their target customers are developers and large enterprises. Besides, the company cares much about security and reliability.

This review is mainly about VexxHost cloud servers. In order to find out exactly how the company performs, this review is going to analyze its price, feature, performance and technical support.

VexxHost
VexxHost VPS Review

  • Reputation
    rating 1.5 of 5
  • Features
    rating 2.5 of 5
  • Reliability
    rating 2 of 5
  • Support
    rating 2.5 of 5
  • Price
    $20/mo

Price

VexxHost names its plans according to the amount of memory of each range, and there are 10 plans in total such as nb. 512M, nb.4G, nb.24G and so on. Because plans which has larger memory amount over 24GB are too expensive with the highest price at $640/mo, we focus on the former six plans which are commonly seen and used for VPS solutions. As for price, the company rates the former six plans at $5/mo, $10/mo, $20/mo, $40/mo, $80/mo and $160/mo respectively.

In addition to that, there are other fees, such as image storage fees, licenses fees for control panel and Windows servers. Besides, VexxHost charges $15/yr for domain registration, which is quite expensive comparing to other hosting providers. As for payment methods, the company accepts credit card and PayPal. VexxHost also supports money back within 30 days.

Feature

As for features, we choose one of the company’s primary plans as an example. In order to provide more comprehensive information, we select another VPS provider InMontion Hosting for comparison.

Feature VexxHost InMotion Hosting
Plan In Comparison nb.2G VPS-1000S
RAM 2GB 4GB
Storage 80GB 60GB
Bandwidth Optional 2TB
IPs 1 2
cPanel License $0.02/hour Free
Price $20/mo $14.49/mo
Conclusion Not Recommended Recommended

From the table above, you can draw a conclusion that Vexx really doesn’t have many advantages. For example, VexxHost supports two types of network connection for data transfer. It is free for private network and charges $0.10/GB for public network. Considering those two similar plans, InMotion Hosting charges customers less while provides more powerful package.

Reliability

The company uses DNS technology to ensure reliable access to the Internet. Besides, the company also does 24×7 full website monitoring so that once issues happen, their engineers can help you out the situation as soon as possible. As for uptime guarantee, the company promises 100% uptime. Almost, no company in the industry does such a promise because it is barely impossible in the industry.

By average, VexxHost only perform 99.82% uptime. According to tracked data from 2006 to 2015, VexxHost had 36 outages with the longest duration lasting for nearly 10 hours. So, no 100% uptime exists with VexxHost. We have studied 83 reviews from their customers, nearly 98% reviews posted after 2012 suggest that VexxHost is poor. Among these reviews, many users complain about their bad uptime.

All in all, VexxHost really needs to improve a lot in uptime and their expression. Although VexxHost is poor in uptime, there are many companies who perform well in uptime such as InMotion Hosting.

Customer Support

The company supports 24×7 customer service via live chat, phone and email. But there are some discrepancies about their expression. In one section about their self-introduction, VexxHost states that they are always available at any time for any issues, but in other section, they say phone help is only accessible during most hours of a day.

As for their live chat, it cannot be used totally. When you click Live Chat on their website, there is no response at all. From the reviews, we notice that users are dissatisfied about their technical support. Many report that their support staffs are not professional and their attitudes are bad. Besides, sometimes, they even refuse to take their responsibilities.

Conclusion

All in all, VexxHost performs badly especially in price, uptime and customer service. And they are kind of dishonest in some ways. So, we do not recommend VexxHost for VPS service. In the end, we suggest you go to some companies which have good performance and gained a lot praises.